common questions

  • What services are provided for children in Al-Red Sea Beach branches?

In our Red Sea Beach branches, we offer a range of recreational motor games such as (Sand Zone), (Ball Sea), (Knowledge Library), (Trampoline Jumping Games), and many manual cognitive games.

  • Is playtime open to children or timed?

Red Sea Beach policy is open time policy for one ticket on the same day, during all working hours.

  • How much is the entrance ticket to the Red Sea Beach branch for entertainment, and does the price differ according to age?

Entrance prices vary by branch and include VAT. Prices do not differ according to age.

You can access the price list from ( Price List and Offers )

  • What is the maximum age allowed to enter?

Maximum age allowed for both genders is (13 years).

  • Is entry to the facilities free?
  • The company applies a companion entry policy with a nominal fee of 11 Saudi Riyals per companion. Please note that companion entry is mandatory for children under the age of three and for children who require special care.
  • What is the last date to receive the child from the branch administration?

You must arrive to receive your child no later than a quarter of an hour before the end of official working hours.

  • I was late for work, or did not answer the branch’s calls. What is the procedure in these emergency cases?

Children of unresponsive parents who are late to attend after the end of official working hours will be dealt with by handing the child over to the mall security department, and they will be notified by text message.

  • I booked an entry ticket for my child through the cashier of one of the Red Sea Beach branches, or through the online store, and my child did not enjoy playing inside the branch. Do I have the right to request a refund for the ticket?

The company's policy does not allow refunds of the ticket value.

  • I booked an entry ticket through the Red Sea Beach online store, and I would like to change the visit date or cancel the ticket before the date.

No cancellations or refunds are allowed after order confirmation and payment.

  • I booked an entry ticket through the Red Sea Beach online store, and I did not attend on the same day. Can I request a refund or change the date after the visit date?

No cancellations or refunds are allowed after order confirmation and payment.

  • How can I receive the bracelet after completing payment through the online store?

After completing the payment and purchasing the ticket, the order number will appear in the system. Visit the branch on the same day of purchase to receive the bracelets and execute the order.

  • What is Candy Care service?

Candy Care is a free service in some of the Red Sea Beach branches, where we offer children: (colored hair extensions - face painting - dancing with children) and your child can enjoy the service in the branches according to availability.

  • How many Red Sea Beach branches do you have, and where are they located?

Al-Red Sea Beach Entertainment has 27 entertainment branches inside the Kingdom of Saudi Arabia and two branches in the United Arab Emirates, distributed in:

Western Region:

· grandmother :

Salam Mall (Gate No. 4-3)

Aziz Mall (Gate No. 3)

Haifaa Mall (Gate No. 5)

Andalus Mall (Gate No. 6-1)

Flamingo Park (Gate No. 6)

The Village Mall (Gate No. 3)

Taif:

Valley Center (Gate No. 1)

Jouri Mall (Gate No. 4)

· AL Madinah AL Munawwarah :

Al Manar Mall (Gate No. 1)

Al Noor Mall (Gate No. 6)

Northern and Central Region:

Tabuk:

Tabuk Park (Gate No. 1)

Al Sanabel Mall (Gate No. 2)

· Riyadh :

Othaim Mall (on Khurais Road) - (Gate No. 2)

Al Hamra Mall (Gate No. 2 & 3) First Floor

Lulu Hypermarket Malaz (Gate No. 2)

Place Mall (Gate No. 2)

Othaim Mall Rabwa (Gate No. 1)

Park Avenue (Gate No. 2)

Eastern Region:

· Dammam :

Beach Mall (Gate No. 1)

Dareen Mall (Gate No. 1-2)

Lulu Hyper Beach (Gate No. 1)

Othaim Mall (Gate No. 4)

Dhahran:

Dhahran Mall (Gate No. 5)

Qatif:

City Mall (Gate No. 1)

Southern region:

· Boy:

Sarawat Mall (Gate No. 3)

Jazan:

Kadi Mall (Gate No. 5)

United Arab Emirates

· Abu Dhabi:

Dalma Mall

Mall supervisor